Position: Relationship Manager
Reporting to: Head SME
Location: Dar es Salaam, Tanzania
Nafasi za Kazi
Ajira Portal
Job Summary:
Achieve all operational excellence and financial targets through business growth and development set by the bank at the branch level.
Key Responsibilities
Business Performance;
- Delivery of sales, revenue, deposit, risk asset, targets, and efficiency ratio
- Prepare and deliver on approved branch budgets
- Responsible for strict cost management, including a review of both direct and indirect costs generated by the branch. Achieve a cost/income ratio in the branch.
- Relationship Management & Customer Service:
- Deliver on customer service standards, acquisition, and client satisfaction levels.
- retention of high-performing clients and growing share of wallet as per target market.
People Management & Teaming:
- Build and develop a high-performing team by driving performance development and coaching to achieve productivity and efficiency Process, Controls, and Operation Performance:
- Ensure compliance with operations risk.
- Complies with branch layout standards, KYC, operating & risk policies, and procedures.
Strategic Initiatives:
• Expanding approved market reach.
Qualification & Experience
- Educational Background: A Bachelor’s or Master’s degree in Banking or Business
- Administration, economics, finance, or other related fields of study.
- Professional Experience: At least 5 years of experience in relationship management and branch operations.
Application Instructions
Application:
If you are interested and meet the selection criteria, please submit your Curriculum
Vitae by February 07, 2025.
to: ETZ-RECRUITMENT@ecobank.com
Only shortlisted candidates will be contacted.
